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General Office:

Q1. What are your hours?

Monday to Thursday 8 am to 7 pm                                                                                                                                                                                    Firday   8 am to 5 pm 
Saturday 9 am to 2 pm
Sunday on call basis
24 hour on Call

Q2. What do I do if my pet has an out of hour’s emergency?

If you call Millen Road Animal Hospital, you will be transferred to the Veterinarians cell phone number. If he/she is not available answering machine will provide alternative information.

Q3. Do I need an appointment?

Yes, we strictly work on appointment basis in order to decrease waiting time.

Q4. Can I ask a question by email?

Yes, you can call Millen Road Animal Hospital during regular business hours or you can email us and we will return your email within 12-24 hours.

Q5. Do you offer payment plans?

Millen Road Animal Hospital does provide payment plans through care credit with approved credit.


Q6. Is it OK for my dog to eat grass?

Grass eating by dogs and cats is considered normal by most veterinarians. Dogs in the wild do the same thing to supplement their diet with vegetation. I would only be concerned about access to grass that has been treated with herbicides, insecticides, or fertilizers that might cause illness. If chemicals have not been used on the grass, your pooch can graze away!

Q7. Why does my dog eat droppings? What can I do?

The technical, more polite name for what you are describing in your dog's behavior is coprophagia. It is a very common problem. Actually in most canines it is a normal behavior. Of course, mothers consume their pups' droppings until they are old enough to get away from the nest to eliminate, but dogs will eat other dogs' feces and even that of other species. It is a little more unusual for them to eat their own, but it still happens.

Assuming other health concerns such as vaccinations and parasite elimination have been taken care of by your veterinarian, and your dog is on a well-balanced diet, then the idea that it comes from a vitamin deficiency can be ruled out.

At this point, your dog's habit of eating feces should be approached from a behavioral perspective. The more a behavior occurs the more likely it will be repeated. That means physically preventing it from happening helps your dog forget about it. Whatever you do, it will take some time to modify the behavior.

That means letting your dog know that it is bad through a loud, firm, scolding voice. You can use this method when your pet sniffs or shows interest in feces. It helps to have your pet on a leash when outside to give you some physical control over movement as well.

Products such as monosodium glutamate (seasoning salt) added to a pet's food makes the feces less desirable. A more direct approach includes putting tobasco or bitter lemon on the feces itself. Some pet owners simply clean the yard every day to remove any temptation.

Q8. What can be done about a cat urinating all over the house?

If you've not done so already, have him thoroughly examined by your veterinarian to make sure he has no underlying problems causing him to urinate excessively. Many diseases or infections will cause excessive urination. If there are no medical problems, then the urination is likely a behavioral problem. Your cat may be marking his territory, or he may have some problem with the litterbox you're using: the type, amount, or cleanliness of the litter; the location of the box, etc. Sudden changes or stress such as introducing a new cat or dog to the household, moving, or the addition of a new family member can cause a cat to stop using his litterbox, as well. If your cat is not neutered, then it is highly recommend that that be done.

How many litterboxes do you have? What kind of litter are you using? The litterbox should be cleaned at least once daily. If you've recently changed litter brands, change back! Cats can be very particular about the kind of litter they use. If you haven't changed litter, try adding another box with a completely different type of litter in it. Most cats prefer scoopable (clumping), unscented litter in uncovered boxes. Stay away from litters with lots of fragrance. As an experiment, try putting three (at least) litterboxes in your house. Place them right at or near the exact spots where he's urinating inappropriately, and scoop all boxes daily. This is just one example of things you can try.

If your cat is still urinating outside the box, consult with your veterinarian or a pet behaviorist. Another option is medical therapy. Discuss medications with your veterinarian. You may need to give your cat a pill once a day or once a week, depending on the medication. Some of the medications have side effects and some don't work very well. It really depends on the cat, and it may take some experimentation to solve the problem.

Litterbox problems can be very difficult to correct, especially if they have been going on for awhile. In most cases, however, they CAN be solved, so don't give up too easily!

Q9. How can I get my kitten to stop chewing on electrical cords?

It sounds like you have a normal, inquisitive kitten. But chewing on electrical cords is quite dangerous. The good news is that he should start outgrowing this behavior soon.

Have you tried putting something distasteful on the cords? Cayenne pepper spray or bitter apple spray can deter some cats from chewing. You can also cover the cords with paper towel tubing or PVC pipe. Your kitty should lose house privileges unless someone is home to supervise him. When you're not at home, put him in a room with no cords.

Also, make sure that your kitten has plenty of appropriate toys to play with. One way you can make his toys go further is to put a few out for him to play with, and put the rest away. A few days later, hide the toys that were left out, and leave out some new toys that had been put away. Even old toys will look new to your cat after they've been hidden for a few days.

With a bit of persistence, your kitten will start to leave the cords alone. If, in spite of all these precautions, you catch him chewing on the cords, chase him away with a squirt of water from a spray bottle. Don't yell at him or spank him; just calmly squirt him until he leaves the cords alone. Good luck with your kitten!

General Health

Q10. Should I have my dog spayed?

There are no predictable behavior changes in the female dog or cat after ovariohysterectomy. Male dogs, however, often become less dominant and aggressive with other dogs and roam less after neutering. Male cats generally do less territorial fighting, spraying and roam less, which dramatically increases their life span.

There are many solid health reasons for spaying and neutering our pets. Early spaying prevents mammary cancer and a uterine disease called pyometra. Both of these conditions can be fatal in the female dog. Neutering male dogs reduces the incidence of prostate and testicular disease.

Preventing unwanted litters is another common reason veterinarians recommend spaying both cats and dogs at six to 12 months of age, preferably before the first heat.

Keeping our pets at home and healthy will provide longer and more pleasurable companionship!

Miscellaneous Pet

Q11. CareAre raw hide chews safe?

Rawhide chews are pretty harmless. The problems come when they swallow them whole. They either choke on them, or the rawhide balls up in the stomach and causes gastritis or blockage. We've seen it all. Moderation is the key. One every once in a while is OK, but they shouldn't be included as a regular toy or part of the diet. In addition it's usually best to supervise or at least be nearby when your pet is chewing on any toy.

Q12. My dogs love carrots. Is there any reason why I shouldn't give carrots to them?

Carrots are fine, but you need to keep them to less than 10 percent of the total diet. If you give your dogs too many, you could unbalance the diet. Be sure to give them in small pieces or that they are chewed thoroughly to prevent blockages as well.

Q13. Is it okay to feed my cat milk?

Veterinarians generally do not recommend feeding milk to our feline friends. A cat's digestive system does not digest milk well. Feeding milk to your cat can cause diarrhea, which can lead to further nutritional problems (your cat won't be able to absorb nutrients from his food).

Q14. Do dogs eat grass because they need to vomit, or do they vomit simply because they eat grass?

The cause and effect relationship in animals of eating grass and then vomiting is often questioned. No one has ever proven that dogs are intelligent enough to use grass as a medicinal herb, so those in the medical profession generally believe that dogs eat grass simply because they like the taste of it and that the vomiting just follows. Therefore, it's unlikely that a dog will eat grass or other plants in the hopes that they will settle its stomach. Be aware, however, that some plants, or grass that has been treated with fertilizer or herbicide, can cause stomach upset or other problems, some of which may be severe. See Prevent Poisonings for a list of toxic plants.

Q15. What dog breed is best for my family and our allergies?

Congratulations on your decision to get a dog. They can be wonderful companions, especially for your children. While the allergy issue is certainly a big consideration when choosing a breed, you also need to consider temperament and physical traits when looking at different breeds.

Poodles and Bichons and some of the terriers do rank high on the list of "hypo-allergenic" dogs, but allergies can be very individualized. A breed that may trigger life-threatening reactions in one person may only cause a few sniffles in another individual. If your kids are allergic to dander and not hair, a poodle may not work at all. Allergies are not only determined by the type of dog and the person's tolerance, but can be moderated by exposure (keeping the dog out of the children's bedrooms), frequency of bathing and grooming, etc. Discuss control measures with your children's physician. Then make a list of breeds that you might be interested in owning. You would probably want to avoid long, heavy-coated breeds that require a lot of grooming unless you are willing to do the grooming yourself or have it done professionally.

Visit a dog show and talk to breeders and people that own the breeds that you are interested in. If possible, have the children pet or play with one breed per show and see how their allergies are. If you can narrow it down to a few different breeds, you may be able to "borrow" a dog from a breeder for a few days to see how your children react to it in the home. This may take a while, but will be worth it in the long run to your children and a new dog.

These questions and answers were obtained from an American Animal Hospital Association sponsored website ( If you prefer to see a more extensive list of questions and answers, please visit the 'Frequently Asked Questions' section of their website.

If you do not see your question listed, please email or call us and we will do our best to help you. Yes, we strictly work on appointment basis in order to decrease waiting time.

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Office Hours

Our Regular Schedule


8:00 am-7:00 pm


8:00 am-7:00 pm


8:00 am-7:00 pm


8:00 am-7:00 pm


8:00 am-5:00 pm


9:00 am-2:00 pm


On Call Basis